PRIVACY POLICY

1. SCOPE AND PRECEDENCE
These General Terms and Conditions (hereinafter: "T&Cs") apply to the conclusion, content and execution of contracts between RacingFuel Simulators AG, Tödistr. 54, 8810 Horgen, Switzerland (hereinafter "RFAG") and its private or center customers. They regulate the conditions and terms for the acquisition of hardware (in particular simulators) and associated services (hereinafter collectively: "Products") according to the specific offer submitted by RFAG and form an integral part thereof.

The version of the T&Cs applicable at the time the offer is submitted by RFAG shall apply, which is published on the internet at racingfuel-simulators.com and race-sims.com.

• Private customers are natural or legal persons who do not use the Products commercially, in particular do not make them available to third parties for (temporary) use against payment.

• Center customers are natural or legal persons who use the Products commercially and make them available to third parties for (temporary) use against payment, in particular in centers. In case of conflicts between the contract (accepted offer from RFAG) and these T&Cs, the provisions of the contract take precedence over the T&Cs.
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2. ZUSTANDEKOMMEN DES VERTRAGES
The contract between RFAG and private customers (both hereinafter: Customer) is concluded as soon as:

a) a deposit of at least 50% of the quoted purchase price (incl. VAT) has been credited to RFAG (also counts as acceptance of the offer), and

b) the suspensive condition according to paragraph 2 of this clause is met.

The contract is subject to the suspensive condition that each customer additionally signs the License and Software Maintenance Agreement (hereinafter: License and Maintenance Agreement).• The licensing terms of the License and Maintenance Agreement must be accepted by both private and center customers.
• For center customers, the purchase of software maintenance services is mandatory, and the purchase of hardware maintenance services is optional. Details are defined in the specific License and Maintenance Agreement.For private customers, both the purchase of software maintenance services and the purchase of hardware maintenance services are optional. Details are defined in the specific License and Maintenance Agreement.

3. INSPECTION OBLIGATION AND DEFECT NOTIFICATION
The Customer is obligated to inspect the Products immediately upon receipt and to notify RFAG in writing without delay of any defects or indications of defects, with a detailed description of the defects.

4. WARRANTY / LIABILITY AND EXCLUSIONS
RFAG guarantees that the Products will be delivered in working condition. The warranty of 24 months from delivery applies to all components of the simulator developed by RFAG. For all installed third-party components, the warranty information of the respective manufacturer applies. RFAG is not liable for rejected warranty claims from suppliers or third parties.

RFAG assumes no warranty / liability for defects and malfunctions that it is not responsible for, such as natural wear and tear, force majeure, improper handling, customer or third-party intervention, excessive use, unsuitable operating resources or extreme environmental conditions.

Defects and malfunctions resulting from third-party software updates (e.g. Microsoft updates, etc.) are excluded from warranty claims. This also includes all modifications made subsequently by the customer, either intentionally or negligently, which differ in content from the RFAG installation at delivery. In this case, RFAG is under no obligation to provide warranty or support services.

RFAG assumes no warranty or liability for software solutions that deviate from the standard RFAG installation at the express request of the customer, nor for content (vehicles, skins and tracks) that have not been tested by RFAG.

The customer primarily has the right to repair. RFAG performs the corresponding work at its option in its own premises or at the customer's location, in which case the customer must grant free access. Disassembly, assembly, transport, packaging, travel and accommodation costs are borne by the customer (see Section VII. Hourly Rates). Replaced parts become the property of RFAG. If the defect cannot be remedied, the customer is entitled to compensation for proven, direct damage or a price reduction.

5. LIABILITY
RFAG is liable only for intent and gross negligence and for damage demonstrably caused by corresponding fault of RFAG. Any liability for slight negligence is excluded. Liability for consequential damages and lost profits is excluded.

6. IMPORTERS, DISTRIBUTORS AND CUSTOMIZERS
All appointed importers, distributors and customizers who distribute or modify RFAG products undertake to use exclusively the distribution and customization procedures approved by RFAG. They are prohibited from modifying or reselling products in any manner that could jeopardize the trademark rights, quality or integrity of the products. Any modifications or customizations not expressly authorized by RFAG are prohibited and may result in legal consequences. Likewise, the import, distribution and customization of products by unauthorized third parties is prohibited.

7. NO WARRANTY, LIABILITY OR SUPPORT FOR MODIFIED PRODUCTS AND ACCESSORIES
RFAG assumes no warranty, liability or support services within the meaning of these General Terms and Conditions (T&Cs) for simulators built or modified by importers, distributors or customizers in their respective country or continent – even if these are based on an RFAG chassis or base. Any modifications or conversions made after delivery by RFAG are made solely at the risk of the respective importer, distributor or customizer. RFAG assumes no responsibility for functionality, quality, safety or other characteristics of such products, insofar as these deviate from the conditions set forth in these T&Cs.

8. COMPENSATION AND PAYMENT TERMS
Compensation is defined in the contract and in the License and Software Maintenance Agreement. The same applies to payment terms, insofar as they are not regulated differently in Clause 2 Para. 1 lit. a. The compensation is in Swiss francs excluding VAT. Transport costs are in all cases borne by the customer. Unless otherwise agreed in the contract or the corresponding services are included in a flat fee of the License and Software Maintenance Agreement, the following hourly rates apply:

a) Repairs / Installations / Updates
per working and maintenance hour Technician: CHF 149, per travel hour: CHF 50

b) Support and Engineering
• Data analysis, programming, consulting, training and commissioning
• Hardware and software troubleshooting per working and maintenance hour Engineer: CHF 169 per travel hour: CHF 50

c) Surcharges for extraordinary deployments
Outside business hours 50%, Sunday and public holiday surcharge 100%, Express surcharge 150%

d) Expenses
Passenger car: per km CHF 0.80, Van: per km CHF 1.25, Flight costs: according to actual costs, Hotel costs: according to actual costs, Meal costs: according to actual costs
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9. DATA PROTECTION
The parties undertake to comply with the provisions of Swiss data protection legislation and, where applicable, the EU GDPR.

10. FINAL PROVISIONS
1. The right of withdrawal is excluded – insofar as permitted by law.
2. RFAG reserves the right to amend the T&Cs and other contract terms at any time. If the customer continues to use RFAG's products after the new T&Cs come into force and are communicated, the new T&Cs are deemed accepted.
3. If individual provisions are found to be invalid or unlawful, these provisions shall be replaced by provisions that are as equivalent as possible in content and economically. The same applies in the event of a contract gap.
4 Swiss law applies exclusively. The exclusive place of jurisdiction is Horgen, Switzerland.

Horgen, January 1, 2026

RacingFuel Simulators AG
Tödistrasse 54
8810 Horgen
Switzerland